The Clara & Jo BAKER website and related service are made available in order to sell Clara & Jo BAKER products in accordance with the following terms and conditions. Please read the Terms & Conditions carefully before placing any orders on www.clarajobaker.com. The terms and conditions will be valid for all your future transactions with Clara & Jo BAKER. We can modify these Terms & Conditions from time to time. Please read carefully our Terms & Conditions and if you do not agree to any change do not move forward with your purchase. Any changes made after you have placed an order will not apply to that order or any resulting contract, unless we are required to make the change by law, in which case such changed term will apply to the order resulting contract to that extent.


The present document (Terms and conditions) defines the conditions applicable to the concluded sales enter on one hand the people wishing to make a purchase via the website of Clara & Jo BAKER http: // www.clarajobaker.com, below called " the customer " and on the other hand the AGENCE MODE CHAUSSURE company, the intracommunity VAT number of which is FR06808670665, below called " clarajobaker.com ". These conditions concern on an exclusive basis only the not trading physical persons.


To place orders in www.clarajobaker.com, the customers must :


- Be an individual such as defined as « final customer » - be 18 years or older

- Be eligible and competent to enter legally binding contracts

- have a valid e-mail address

- have a valid credit card or a bank account

You must provide your real name, a valid phone number and an e-mail address as well as any further information requested. You will also be required to provide payment details that you represent and warrant are both and correct and you confirm that you are the person referred to in the payment details provided.



All the prices of products are indicated in euros inclusive of all taxes except the cost of shipping (see paragraph shipping and delivery). Clarajobaker.com reserves the right to modify her prices at any time without advance notice. Products will be charged on the basis of the current price list at the time of the recording of the orders. Products remain the property of Clarajobaker.com until the complete collection of the price by Clarajobaker.com. The price is payable altogether and in a single payment.



The customer can order on the Internet via the website www.clarajobaker.com. Clarajobaker.com reserves the right to cancel or refuse any order of a customer with whom there would be a dispute concerning the payment of a previous order or which would present for him any form of risk.

The items displayed and the website reflect the actual availability of the item in terms of color and size. Once the order is processed by our logistic department, we reserve the right to re-confirm the availability of the merchandise, to verify the transaction’s validity. Clients will be informed if in any reason the item ordered is not available or it the order can’t be sent in agreement of the client’s request.

For lack of availability of one or several products ordered, clarajobaker.com informs about it as quickly as possible the customer. The order of the customer will be cancelled then automatically and the amount refund.



Payments can be made securely online and by credit card. When submitting an order through our website you confirm and guarantee the payment details provided on your order are valid and correct. By submitting an order, you immediately authorize Clarajobaker.com to charge your credit card with the order payment on submission of your order and implies that you intend to pay Clarajobaker.com if your order is accepted.



Shipping and delivery:

The delivery deadline varies according to the country of delivery.


  • France: 3 in 5 working days

  • Europe: 3 in 5 working days

  • Other countries: 10 in 14 working days


Fees will also vary according to the country of delivery and will be charged to the customer.

We ship by world service partners such as UPS or International Chronopost.

France = Free of charge

Fees out of France =   30 euros net


All duties and taxes are the responsibility of the customer and if you, for any reason, refuse the delivery you will still be charged for the duties and taxes. Your article will be returned to AGENCE MODE CHAUSSURE et you will be directly charged for the duties and taxes outstanding payments as well as the additional shipping costs.



Exchange, return and refund:

Please note that in case of return, shipping costs are at the expense of the customer. Only products bought on the site www.clarajobaker.com can be object of a return.


Send an email to retours@clarajobaker.com in 7 days following the reception of the goods to ask for a number of authorization of return, with in the e-mail the following elements :

- Name

- Number of internet order

- Reference and size of the model(s) to be returned.


The returned product(s) must be new, unused in their box of origin perfectly intact. Every sent back product not packed with labels stuck directly on the box will be refused or will be the object of a 15€ restraint on the refund.


The customer will have to keep the proof of deposit of the parcel which will be out pack to her by the carrier. In case of loss of the parcel, no refund will be made without this proof of deposit.


All the returned product(s) (shoes, original packing, accessories, note…) must be sent back perfectly intact. Parcel must be checked by the customer in 7 days following their reception, the complains will not be acceptable anymore beyond this deadline.


Upon the receipt of the parcel, clarajobaker.com will judge the perfect state of the returned goods. No return will be accepted if the returned products were apparently used or damaged because of the customer and that use or this damage make products unfit for the sale. If the return is refused by clarajobaker.com, then products will be returned to the customer at the expense of Clarajobaker.com without the customer can require any compensation or right for refund.


The refund of the returns will be made subject to the respect for these conditions of return, clarajobaker.com will proceed to the refund of products returned in 15 days following the reinstatement in stock of the goods.


In case of a credit note, the validity is of 6 months as from the reception of the returned goods.


Defective products:

Our after-sales service concerns only products bought on the e-shop. Articles are considered as « defective » if they are not in accordance with our quality standards which require that, products correspond to their description on the site and are of satisfactory quality. We consider an element of unsatisfactory quality if you find visible and obvious damage on the leather, such as scratches or spots or major defect. If you receive damaged laces, we shall send you only a pair of laces, and not the whole shoes. If you receive defective bought products, you have the right, within 48 hours, to ask for a repair, for an exchange or for a reduction of the price or a total or partial refund, according to our decision.


After this deadline, any kind of claims concerning faulty products will be considered as not valid: The normal wear of the leather and the outsole are not considered as defective.


Please send an email to retours@clarajobaker.com with images of the elements which you consider as « DELIVERED » defective within the time limit allowed and we shall inform you about our decision.



Reassurance of the transactions:

Clarajobaker.com implements all the ways to assure the confidentiality and the safety of the data passes on Web and on the web site http://www.clarajobaker.com. As such, the website uses a secure module of typical payment SSL (Secure Socket Layer).


Customer Service:

For any information or question, the customer service of clarajobaker.com is reachable by email at the following address : serviceclient@clarajobaker.com


Intellectual property:

Full copyrights are reserved for the protection, reproduction and communication of the works, the texts, the comments, illustrations and the images reproduced on clarajobaker.com. Any total or partial reproduction of the site of clarajobaker.com is strictly forbidden except preliminary agreement.



The AGENCE MODE CHAUSSURE is, for all steps of access to the site, of the process, of order, of delivery, of customer service or of later services, only bound by duty of care.

The responsibility of clarajobaker.com could not be committed for all the inconveniences or the damage inherent to the use of the internet network, in particular the break of the service, the outside intrusion or the presence of computer virus, or any fact qualified as force majeure, according to the jurisprudence.



All the products proposed by clarajobaker.com are subjected to the legal guarantee planned by articles 1641 and following ones of the Civil Code.


Data protection personal:

Information nominative clarajobaker.com reserves the right to collect data on the customer, in particular by the use of cookies according to the legislation in force.

Clarajobaker.com collect datas necessary to the process of online orders. Informations are strictly personal and confidential. Clarajobaker.com can give this informations to authorities if they ask so. Clarajobaker.com commit to take all the precautions useful to ensure files security and informatic system protection, and to prevent personal and confidential informations of the clients and website users to be damaged, deformed or that a non authorized third party can access. Personal informations of the client are received and stocked on the host of the website.

The user can expressly oppose the disclosure of his address and phone number. For it, it is enough to him to indicate him by writing to AGENCE MODE CHAUSSURE, customer service website, 84 rue Claude Bernard, 75005 Paris. According to the law of January 6th 1978, the user has an access right and a rectification of the data concerning him.

Clarajobaker.com resorts to the use of cookies to recognize the customer during his connection on the site www.clarajobaker.com. The customer can deactivate at any time of these cookies by selecting the parameters suited in his web browser. In accordance with the law "Informatique et Liberté" of January 6, 1978, as modified by the law of August 6, 2004, the customer has a right to access, rectify, modify and delete data concerning him.


Private sales:

Clarajobaker.com organizes private sales on its website www.clarajobaker.com. They are not accumulative with another offer. The reduction applies automatically in the basket. The modalities of order, payment of articles, delivery and return are such as defined in the paragraphs of the present General terms of sale.


2017 Clara & Jo Baker ®